We want you to love every piece. If you are not fully satisfied, you may return or exchange your order under the following conditions:

1. Return Eligibility

- Items must be unworn, unused, and in original condition.

- All returns must be initiated within 14 days of delivery.

- Returns must be sent in original packaging with all tags attached.

2. Non Returnable Items

Worn, washed, or damaged items.

3. Return Process

- Request a return via biqayah@gmail.com with your order number.

- A return label will be provided (return shipping fees apply unless defective).

- Refunds processed within 7 business days after inspection.

- Customers are responsible for the shipping costs of returned items.

Order Processing:

We aim to process and ship all orders within 3 business day (Monday to Friday, Excluding holidays). Our priority is to get your purchases to you as quickly as possible.

Address Changes & Tracking:

To ensure fast processing, once an order is placed, the shipping address cannot be changed. As soon as your order is dispatched, you will receive a Track & Trace code via email, allowing you to monitor your shipment. Please note that tracking updates may take up to one business day to appear after the carrier has processed your package. If you haven't received your order, check your mailbox, ask your neighbors, or look for a delivery notice from the carrier. If the tracking status shows 'deliverd' but you haven't received your package, contact us at biqayah@gmail.com. And we'll assist you as soon as possible.

- Visa

- Mastercard

- PayPal

- IDEAL

- Bancontact

You will receive a tracking link via email after dispatch.

Orders can be canceled within 24 hours of purchase.